Refund Policy

At Longevity Salt Official Store, we stand behind the quality and effectiveness of our products. We want you to feel confident and secure in your purchase, which is why we offer a comprehensive 60-day money-back guarantee on all orders.

If you are not completely satisfied with your Longevity Salt purchase for any reason, you can return it within 60 days for a full refund—no questions asked.

1. Our 60-Day Money-Back Guarantee

1.1 What's Covered

Our money-back guarantee covers all purchases of Longevity Salt products made through our official website en-longevitysalt.com. This includes:

• Single pouches - Individual product purchases
• Bundle packages - Multi-pouch deals (3-pack, 5-pack, etc.)
• Opened products - You can try the product and still return it
• Unopened products - Even if you haven't opened the package
• Used products - Partial use does not affect your refund eligibility
• Empty pouches - We honor refunds even if the product has been completely used

1.2 Guarantee Period

You have 60 calendar days from the date of purchase to request a refund. The purchase date is considered the date your order was placed, not the delivery date.

1.3 No Questions Asked Policy

We truly mean it when we say "no questions asked." You don't need to provide:

• A detailed explanation for your return
• Proof of product defect
• Medical documentation
• Evidence that the product didn't work

While we appreciate feedback to improve our products and services, providing a reason for your return is completely optional.

2. How to Request a Refund

Requesting a refund is simple and straightforward. Follow these easy steps:

3. Refund Processing Details

3.1 Processing Time

After we receive your returned product, your refund will be processed according to the following timeline:

• Day 1-2: Receipt and inspection of returned product
• Day 3-5: Refund initiated through our payment processor
• Day 5-7: Refund appears in your account (may vary by bank or card issuer)

3.2 Refund Method

All refunds are issued to the original payment method used for your purchase:

• Credit/Debit Card: Refunds appear as a credit on your card statement within 5-10 business days after processing
• PayPal: Refunds are credited to your PayPal account within 3-5 business days
• Other Payment Methods: Refund timing depends on your payment provider's policies

3.3 Refund Amount

Your refund will include:

• Full product price: 100% of what you paid for the Longevity Salt product(s)
• Applicable taxes: Any sales tax or VAT charged on your order

Your refund will not include:

• Original shipping costs: Unless the return is due to our error or a defective product
• Return shipping costs: You are responsible for the cost of shipping the product back to us

4. Exceptions and Special Circumstances

4.1 Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect:

4.2 Lost or Stolen Packages

If your package is lost or stolen during shipping:

• Contact us within 7 days of the expected delivery date
• We will work with the shipping carrier to locate your package
• If the package cannot be located, we will send a replacement at no charge or issue a full refund

4.3 Incorrect Orders

If we shipped the wrong product or quantity:

• This is considered our error, and you are entitled to a full refund including shipping costs
• We will provide a prepaid return label for the incorrect item
• We will send the correct product at no additional charge

4.4 Multiple Orders

If you placed multiple orders and wish to return products from different orders:

• Each order is subject to the 60-day guarantee from its individual purchase date
• You can return products from multiple orders in a single shipment
• Please include order numbers for all products being returned

5. Important Terms and Conditions

5.1 Eligibility Requirements

To be eligible for a refund, your return must meet the following conditions:

• The return request must be made within 60 days of the original purchase date
• The product must have been purchased directly from en-longevitysalt.com
• You must provide a valid order number or proof of purchase
• Products purchased from third-party retailers or unauthorized sellers are not eligible

5.2 One Refund Per Household

To prevent abuse of our generous refund policy:

• Each household is limited to one refund within a 12-month period
• A "household" is defined by the shipping address and/or payment method
• Repeat refund requests may be declined at our discretion
• This policy helps us keep prices low and continue offering risk-free trials

5.3 Promotional Items and Bonuses

If your order included free bonuses or promotional items:

• You must return all items received, including bonuses
• Failure to return promotional items may result in a partial refund
• The deducted amount will be the fair market value of the unreturned items

5.4 Bundle Purchases

For customers who purchased multi-pouch bundles:

• You may return the entire bundle for a full refund
• Partial returns (returning only some pouches from a bundle) may not qualify for the bundle discount rate
• Contact customer support to discuss options for partial returns

6. Customer Support

6.1 Contacting Us

Our customer support team is here to help with any questions or concerns about returns and refunds:

6.2 What to Include in Your Request

To help us process your refund quickly, please include:

• Your full name
• Order number
• Email address used for the purchase
• Reason for return (optional but appreciated)
• Preferred refund method (if different from original payment)

7. Why We Offer This Guarantee

At Longevity Salt, we believe in the quality and effectiveness of our products. Our 60-day money-back guarantee demonstrates our commitment to:

• Customer Satisfaction: Your happiness and well-being are our top priorities
• Product Confidence: We stand behind every pouch of Longevity Salt we sell
• Risk-Free Trial: We want you to experience the benefits without financial worry
• Trust and Transparency: We build lasting relationships with our customers through honest business practices
• Quality Assurance: Our guarantee reflects the high standards we maintain in sourcing and manufacturing

8. Frequently Asked Questions

Q: Can I return an opened product?

A: Yes! You can return opened, used, or even empty pouches within 60 days for a full refund.

Q: How long does it take to receive my refund?

A: Once we receive your return, we process refunds within 5-7 business days. It may take an additional 2-5 days for the credit to appear in your account depending on your bank.

Q: Do I have to pay for return shipping?

A: Yes, customers are responsible for return shipping costs unless the return is due to our error (wrong product, defective item, etc.).

Q: What if I lost my order number?

A: No problem! Contact our customer support team with your name and email address, and we'll help you locate your order.

Q: Can I exchange my product instead of getting a refund?

A: Currently, we only offer refunds. However, you're welcome to place a new order while your refund is being processed.

Q: What if the 60 days have passed?

A: While our standard guarantee is 60 days, we encourage you to contact customer support. We may be able to offer solutions on a case-by-case basis.

Q: Will I be charged a restocking fee?

A: No, we do not charge any restocking fees. Your refund will be for the full product price.

Q: Can I return a product purchased as a gift?

A: Yes, gifts can be returned. The refund will be issued to the original purchaser's payment method unless other arrangements are made.

9. Our Commitment to You

At Longevity Salt Official Store, your satisfaction and well-being are at the heart of everything we do. Our 60-day money-back guarantee is more than just a policy—it's a promise that you can trust us to deliver quality products backed by exceptional customer service.

We encourage you to try Longevity Salt risk-free and experience the potential benefits for yourself. Whether you're seeking respiratory support, better sleep, or enhanced overall wellness, we're confident that our product will exceed your expectations.

If for any reason you're not completely satisfied, we're here to make things right. Your trust means the world to us, and we're committed to earning it every single day.

10. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

Changes to this policy will not affect refund requests made prior to the date of the change.